Your appointments are very important to us. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, we will be able to adjust our schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.
As a courtesy, we do text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we understand! However, being late for your appointment can affect the remainder of our day by delaying us for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will most likely call or text to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
Guarantee Services We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
We love kids! However, if you are scheduled for a longer service such as a color or any chemical service we kindly ask that you find alternate care for your little children. We have hot irons and sharp tools and can't be responsible for injury. We also want you to have a relaxing experience here at the salon.
When booking your appointments please keep in mind that we are three independent stylists with varying schedules. We are each responsible for checking and returning messages and scheduling our own appointments. We do not have a receptionist at the salon so please be patient if you don't get a call back immediately. We will respond as soon as we possibly can. Jamie offers online booking and any other appointment requests we ask that you call the salon and leave a message for us. Thank you for your patience!
Revive Hair Company | 320-759-1957 | 413 Broadway St. Alexandria MN 56308